SMS Terms and Conditions
Automated SMS Information
If you opt in to receive text messages from Reform Recovery Center, we may collect:
- Your mobile phone number
- Your name (if provided)
- Communication preferences
- Message interaction data (such as delivery confirmations and responses)
This information is collected when you submit a website form, provide consent verbally or electronically, or otherwise opt in to receive SMS communications.
Program description: When opted-in, you will receive text messages (SMS/MMS) to your mobile number. These kinds of messages may include response to inquiries, real-time texts to ask and answer questions about our services, appointment scheduling and confirmations, and follow-up.
Program frequency: You can expect to receive 10 messages per month from us. You will receive at most one automated message per day from us.
Opt out: You can opt out of this service at any time. Just text “STOP” to the phone number. After you text “STOP” to us, we will send you an SMS reply to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time or text “START,” and we will start sending SMS messages to you again.
Help: If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://reformrecoverycenter.com/contact.
Interruption: Carriers, such as AT&T, are not liable for delayed or undelivered messages.
Costs: Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, please contact your wireless provider.
Privacy: If you have any questions regarding privacy, please read our privacy policy at https://reformrecoverycenter.com/privacy-policy/
Use of Personal Information
We use collected information to:
- Respond to inquiries and requests
- Provide services and program information
- Send appointment reminders and follow-ups
- Communicate via email or SMS (with consent)
- Improve our website, services, and outreach
Consent to receive text messages is not a condition of treatment or services.
Distribution and Disclosure of Information
We do not sell, rent, or share personal information or mobile phone numbers with third parties or affiliates for marketing or promotional purposes.
We may share information only:
- With trusted service providers who assist us in operating our website, email, or SMS communications (under confidentiality obligations)
- With governmental agencies or other entities when required by law
- To prevent fraud, unauthorized transactions, or security threats
Information shared for these purposes is not used for third-party marketing.
Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information. Access is limited to authorized employees, agents, and contractors who are required to keep information confidential.
Your Privacy Rights
Depending on applicable laws, you may have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, please contact us using the information below.
Changes to These Terms and Conditions
We may update these Terms and Conditions at any time. Updates will be posted on this page with a revised “Last Updated” date.
Privacy Contact Information
If you have any questions, concerns, or comments, please contact:
Reform Recovery Center
hr@reformrecoverycenter.com
818-590-5189