Client Bill of Rights

Per California SB 349 — Health & Safety Code § 11833.4

In accordance with California Senate Bill 349 (the “Ethical Treatment Covenant,” Health & Safety Code § 11833.4), Reform Recovery Center makes this Client Bill of Rights available to all clients and prospective clients. Every person who seeks or receives services from Reform Recovery has the right to:

• Be treated with dignity, respect, and courtesy at all times, free from discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or source of payment.
• Receive services in a safe, healthful, and comfortable environment.
• Be free from verbal, emotional, physical, and sexual abuse, and from financial exploitation, coercion, and unethical marketing practices.
• Receive accurate and complete information about the program's services, level of care, staff qualifications, and license and certification status before admission.
• Be informed of all fees, costs, and charges before admission, including which services are and are not covered by insurance, and to receive an accounting of any monies or valuables entrusted to the program.
• Give informed consent to treatment and to any recording, photographing, or observation for training purposes, and to refuse either without jeopardizing access to care.
• Receive an individualized treatment plan, participate in its development and periodic review, and be informed of treatment goals and progress.
• Confidentiality of records and communications as protected by HIPAA and 42 C.F.R. Part 2, as described in our Notice of Privacy Practices.
• Communicate privately with family members, attorneys, physicians, and clergy, subject to reasonable program rules, and to send and receive unopened mail.
• Retain personal property that does not endanger self or others.
• Refuse medications or treatment interventions, and be informed of the possible consequences of that decision.
• Be discharged or leave the program at any time, and receive referrals and discharge planning appropriate to your needs.
• Voice grievances and file complaints about the program or its staff without fear of retaliation, discrimination, or interruption of care.

How to File a Grievance or Complaint

Step 1 — Tell us. Raise any concern with your counselor or the Program Director, or contact us at hr@reformrecoverycenter.com or 818-590-5189. We will acknowledge your grievance promptly and respond in writing.

Step 2 — Contact the State. You may also file a complaint at any time, without first using our internal process, with the California Department of Health Care Services (DHCS), which licenses and certifies substance use disorder treatment programs:

DHCS Complaint Line: 1-877-685-8333
Email: SUDCcomplaints@dhcs.ca.gov
Online: www.dhcs.ca.gov

A copy of this Client Bill of Rights is provided to every client at admission and is posted at our facility.